RENTAL TERMS & CONDITIONS

1. INTERPRETATION

1.1 In this Agreement, the following terms shall have the meanings ascribed to them below:

  • Business Day: Any day excluding Saturdays, Sundays, and public holidays in England.
  • Business Hours: The hours between 08:30 and 17:00 on any business Day.
  • Collection: The physical handover of the Equipment from the Hirer to Wellworking at the Site.
  • Delivery: The physical handover of the Equipment to the Hirer at the Site, executed via a Wellworking delivery vehicle.
  • Delivery Date: The date agreed upon for the Delivery of the Equipment.
  • Equipment: The items specified in the Order, including any accessories, replacements, or substituted items.
  • Hirer: The individual or legal entity entering into this Agreement for the hire of Equipment from Wellworking.
  • Order: A confirmed hire request submitted through Wellworking’s website or by purchase order.
  • Rental Period: The duration for which the Equipment is hired, as set forth in Clause 3.
  • Rental Value: The hire charge payable by the Hirer for the Equipment during the Rental Period.
  • Risk Period: The period during which the Equipment is at the Hirer’s risk, as defined in Clause 8.2.
  • Site: The premises specified in the Order where the Equipment will be delivered and used.
  • Total Loss: A situation in which the Equipment is lost, stolen, irreparably damaged, or otherwise rendered irrecoverable due to the Hirer’s actions or negligence.
  • Total Price: The aggregate amount payable for the hire, including the Rental Value, delivery, labour, and all applicable charges.
  • VAT: Value Added Tax at the applicable rate in the United Kingdom.
  • Wellworking: Wellworking Ltd, a company registered in England and Wales.

2. EQUIPMENT HIRE

2.1 Wellworking agrees to hire the Equipment to the Hirer under the terms and conditions set out herein.

2.2 These terms shall take precedence over any terms proposed or implied by the Hirer, whether in communication or otherwise.

3. RENTAL PERIOD

3.1 The Rental Period shall commence on the Delivery Date and conclude upon Collection of the Equipment by Wellworking.

3.2 The Hirer may request an early return of the Equipment; approval and any corresponding refund (subject to applicable deductions) shall be at the sole discretion of Wellworking.

3.3 If the Hirer wishes to extend the Rental Period, they must contact Wellworking by telephone on 020 3110 0610 or by email at info@wellworking.co.uk. Requests for extensions must be submitted no less than three Business Days prior to the scheduled end of the Rental Period. Any additional rental charges must be paid in full before the extension can be confirmed. Wellworking reserves the right to refuse an extension request at its discretion.

4. PAYMENT

4.1 Unless otherwise agreed in writing, 100% of the Total Price is payable in advance. In addition, a refundable deposit of £250 per item of Equipment shall be paid prior to Delivery. Deposits will be returned within three (3) to five (5) Business Days following Collection, provided the Equipment is returned in accordance with Clause 7.5 and no deductions are required under this Agreement.
If Collection is unsuccessful on the agreed date due to the Hirer's failure to make the Equipment available, an additional charge of £10 per day shall apply until Collection can be completed.

4.2 Payment shall be made in GBP via bank transfer or credit/debit card.

4.3 Prices are inclusive of VAT or any other applicable taxes.

4.4 Payment must be received in full prior to Delivery.

4.5 Equipment will not be delivered until full payment has been received.

5. MAINTENANCE WAIVER

5.1 The Maintenance Waiver does not cover loss or damage to the Equipment, for which the Hirer remains fully responsible.

6. LOSS OR DAMAGE

6.1 The Hirer shall be liable for the full replacement cost of any Equipment that is lost or damaged during the Rental Period.

7. DELIVERY AND COLLECTION

7.1 Wellworking shall be responsible for both the Delivery and Collection of the Equipment. Risk shall transfer in accordance with Clause 8.2.

7.2 The Hirer must ensure that an authorised representative is present at both Delivery and Collection to inspect and sign for the Equipment.

7.3 Delivery / Collection Inspection - Upon delivery, our team will photograph the product and document any existing wear or damage. At the time of collection, the product will be photographed again. Please inform our team of any damage incurred during the rental period.

7.4 Any discrepancies or issues must be reported by email at the time of Delivery or within 24 hours thereafter.

7.5 To be eligible for a full refund of the deposit, the Equipment must be returned free from structural damage, including but not limited to broken components, and free from significant cosmetic damage, including but not limited to torn fabric, damaged mesh, or other material defects.
Reasonable wear and tear resulting from normal use shall not constitute damage for the purposes of this clause. Minor cosmetic marks, scratches, or scuffs measuring less than 5cm each in diameter shall not affect the return of the deposit.
Where the Equipment has sustained significant damage during the Rental Period, Wellworking reserves the right to retain all or part of the deposit and to recover any additional costs incurred in repairing or replacing the Equipment.

7.6 The Hirer must ensure that the Site is accessible and safe for Delivery and Collection.

7.7 Failure to accept Delivery may result in additional charges, including storage and redelivery fees.

7.8 Substitution of Equipment may occur due to availability. Any substituted items will be of equivalent specification and quality.

7.9 Wellworking shall not be held liable for delays outside its reasonable control, including but not limited to traffic disruptions, strikes, or adverse weather conditions.

8. TITLE, RISK & INSURANCE

8.1 Legal title to the Equipment shall at all times remain with Wellworking.

8.2 Risk in the Equipment transfers to the Hirer upon Delivery and remains with the Hirer until collection by Wellworking.

8.3 The Hirer shall maintain insurance coverage for:

  • The full replacement value of the Equipment;
  • Third-party liability;
  • Any other risks reasonably required by Wellworking.

8.4 Should the Hirer fail to obtain appropriate insurance, Wellworking reserves the right to secure insurance and recharge the cost to the Hirer.

8.5 The Hirer must provide proof of insurance upon request.

9. HIRER’S OBLIGATIONS

9.1 The Hirer shall:

  • Use the Equipment solely for its intended purpose;
  • Not alter, sell, lend, or sub-let the Equipment;
  • Not affix the Equipment to land or buildings without prior written consent from Wellworking;
  • Allow Wellworking access to retrieve the Equipment at any reasonable time;
  • Avoid any actions that may invalidate insurance coverage.

9.2 The Hirer shall indemnify Wellworking against any damage resulting from misuse or negligence.

9.3 All dimensions and specifications provided for the Equipment are approximate and may vary slightly.

10. LIMITATION OF LIABILITY

10.1 Nothing in this Agreement shall exclude or limit Wellworking’s liability for:

  • Death or personal injury caused by negligence;
  • Fraud or fraudulent misrepresentation;
  • Any liability that cannot be excluded under applicable law.

10.2 Subject to Clause 10.1, Wellworking’s total liability shall be limited to the Total Price paid under this Agreement.

10.3 Wellworking shall not be liable for:

  • Loss of profits, revenue, or business;
  • Loss or corruption of data;
  • Reputational damage;
  • Indirect, incidental, or consequential losses.

10.4 No liability shall arise for injury or damage caused through the improper use of Equipment.

11. TERMINATION

11.1 Wellworking may terminate this Agreement with immediate effect if:

  • The Hirer fails to make payment;
  • The Hirer breaches any material term of this Agreement;
  • The Hirer becomes insolvent or enters into administration or liquidation.

11.2 Breaches of Clauses 4 (Payment), 8 (Insurance), or 9 (Hirer’s Obligations) shall constitute material breaches.

11.3 This Agreement shall automatically terminate in the event of Total Loss.

12. CONSEQUENCES OF TERMINATION

12.1 Upon termination:

  • The Hirer must immediately cease use of and return the Equipment;
  • Wellworking may take steps to recover the Equipment;
  • The Hirer shall settle all outstanding charges, including interest and recovery costs.

12.2 If terminated pursuant to Clause 11, the Hirer shall pay the balance of the Total Price for the remainder of the Rental Period, less any realised resale value of the Equipment.

12.3 These charges represent fair compensation and are in addition to any Maintenance Waiver fees.
The provisions relating to liabilities, indemnities, and payments shall survive termination.

12.4 Termination shall not affect any accrued rights or obligations existing prior to the termination date.

13. FAULTY EQUIPMENT

13.1 In the event that the Equipment develops a fault during the Rental Period, the Hirer shall notify Wellworking as soon as reasonably practicable by email at service@wellworking.co.uk.

13.2 Upon notification of a fault, Wellworking shall use reasonable endeavours to repair or replace the Equipment as promptly as possible.

13.3 Where the Equipment is deemed by Wellworking to be unusable due to a fault not caused by the Hirer, the Hirer shall be entitled to a pro-rata refund calculated using the applicable daily rental rate for each complete day during which the Equipment is unavailable for use.

13.4 The remedies set out in this Clause 13 shall constitute the Hirer's sole remedy in respect of faults arising in the Equipment during the Rental Period, except where otherwise required by applicable law.

14. FORCE MAJEURE

14.1 Neither party shall be liable for any failure or delay in performing its obligations under this Agreement if such failure or delay is caused by circumstances beyond its reasonable control. A reasonable extension of time shall be granted in such cases.

These terms and conditions were last updated on 19th June 2026

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