RENTAL TERMS & CONDITIONS

These Rental Terms & Conditions explain the terms that apply when renting products from Wellworking, including your responsibilities during the rental period and the services we provide.

Last updated: 10th July 2026

1. About Wellworking

These Rental Terms & Conditions ("Terms") apply to the hire of equipment and related services provided by Wellworking Limited ("Wellworking", "we", "us" or "our").

Wellworking Limited is a company registered in England and Wales under company number 03882328.

Registered Office:

C/O TC Group
The Courtyard
Shoreham Road
Upper Beeding
Steyning
West Sussex
BN44 3TN

Main Trading Address:

Wellworking Limited
Unit 7
Western Avenue Business Park
Mansfield Road
London
W3 0BZ

VAT registration number:

GB 744 4914 19

Contacting us:

2. These Terms

These Terms govern the hire of equipment and any related delivery, installation, collection or other services provided by Wellworking.

They apply whether a rental order is placed through our website, by email, telephone, quotation, purchase order or any other method accepted by Wellworking.

If you place a rental order through one of our websites, these Terms should be read alongside our Website Terms. If there is any difference between them, these Terms will apply to your rental.

By placing a rental order, you agree to be bound by these Terms.

Where the Customer is a consumer, nothing in these Terms affects any statutory rights that cannot legally be excluded or restricted.

Additional terms may apply to specific products or services. Where this is the case, we will make this clear before the Rental Agreement is formed.

3. Definitions

In these Terms:

Business Day means any day other than a Saturday, Sunday or public holiday in England.

Collection means the collection of the Equipment by Wellworking at the end of the Rental Period.

Customer means the individual or organisation hiring the Equipment from Wellworking.

Delivery means delivery of the Equipment by Wellworking or its authorised delivery partner.

Equipment means the products hired under the Rental Agreement, including any accessories, replacement items or agreed substitutions.

Rental Agreement means the agreement between Wellworking and the Customer for the hire of the Equipment.

Rental Period means the period beginning on Delivery and ending when the Equipment is collected by Wellworking.

Site means the location where the Equipment will be delivered and used.

4. Rental Agreement

A Rental Agreement is formed when Wellworking confirms acceptance of the Customer's rental order, whether placed through our website, by email, telephone, quotation, purchase order or any other method accepted by Wellworking.

Any quotation provided by Wellworking is an invitation to place a rental order and does not constitute an offer capable of acceptance.

We reserve the right to refuse or cancel a rental order before the Rental Agreement is formed, including where:

  • the Equipment is unavailable;
  • pricing or product information contains a genuine error;
  • we reasonably believe the Equipment will not be suitable for the intended use or location;
  • the Customer does not meet any applicable rental requirements; or
  • we reasonably suspect fraud or other unlawful activity.

Where we are unable to accept a rental order, we will notify the Customer as soon as reasonably practicable and refund any payment already received.

5. Rental Period

The Rental Period begins on the Delivery Date and ends when the Equipment is collected by Wellworking or our authorised collection partner.

The Customer may request that the Equipment is collected before the end of the agreed Rental Period. Any refund following an early return will be at Wellworking's discretion unless otherwise agreed in writing.

If the Customer wishes to extend the Rental Period, they should contact Wellworking as soon as reasonably practicable and, where possible, no later than three (3) Business Days before the scheduled collection date.

Any extension is subject to Equipment availability and Wellworking's written confirmation. Additional rental charges must be paid before the extension takes effect unless otherwise agreed.

6. Prices, Deposits and Payment

Rental prices and any applicable delivery, collection, installation or other charges will be confirmed before the Rental Agreement is formed.

Unless otherwise agreed in writing, payment must be made in full before Delivery.

A refundable security deposit may be required before Delivery. Where applicable, the amount of the deposit will be confirmed before the Rental Agreement is formed.

The deposit will normally be refunded within three (3) to five (5) Business Days after Collection, provided the Equipment is returned in accordance with these Terms and after any agreed deductions have been made.

If Collection cannot be completed because the Customer has failed to make the Equipment available at the agreed time or location, Wellworking reserves the right to charge any reasonable additional costs actually incurred, including storage, transport or additional collection costs.

Payments must be made in pounds sterling (GBP) using one of the payment methods accepted by Wellworking.

Unless otherwise stated, all prices include VAT at the applicable rate.

7. Delivery and Collection

Wellworking will arrange Delivery and Collection of the Equipment using our own team or an authorised delivery partner.

Where Delivery or Collection is carried out by Wellworking, we will normally provide an estimated delivery or collection time slot before the scheduled visit.

Delivery and Collection dates are estimates unless expressly agreed otherwise in writing.

The Customer must ensure that an authorised representative is available to accept Delivery and Collection where reasonably required.

The Customer is responsible for ensuring that:

  • the Site is safe and reasonably accessible;
  • suitable access is available for Delivery and Collection;
  • any required permissions or building approvals have been obtained; and
  • Wellworking is informed in advance of any access restrictions or special site requirements.

Where Delivery or Collection cannot be completed because of the Customer's actions or omissions, Wellworking may rearrange the visit and recover any reasonable additional costs actually incurred.

Wellworking may substitute Equipment with products of equivalent quality and specification where reasonably necessary.

Wellworking is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, transport disruption, supplier delays or other events beyond our reasonable control.

Wellworking will inspect and photograph the Equipment at both Delivery and Collection to record its condition. Customers are encouraged to notify us of any damage or issues as soon as reasonably practicable.

8. Customer Responsibilities

The Customer is responsible for taking reasonable care of the Equipment throughout the Rental Period.

The Customer agrees to:

  • use the Equipment only for its intended purpose;
  • keep the Equipment at the agreed Site unless otherwise agreed by Wellworking;
  • take reasonable steps to protect the Equipment from loss, theft or damage;
  • not sell, hire, lend, sub-let or otherwise part with possession of the Equipment;
  • not modify, dismantle or attempt to repair the Equipment without Wellworking's prior written consent;
  • notify Wellworking as soon as reasonably practicable if the Equipment is lost, stolen, damaged or develops a fault; and
  • allow Wellworking reasonable access to inspect or collect the Equipment where required under these Terms.

The Customer remains responsible for the Equipment until it has been collected by Wellworking or our authorised collection partner.

9. Faults, Damage and Loss

If the Equipment develops a fault during the Rental Period, the Customer should notify Wellworking as soon as reasonably practicable.

Where the fault has not been caused by misuse, accidental damage or any act or omission of the Customer, Wellworking will use reasonable endeavours to repair or replace the Equipment as promptly as reasonably practicable.

If the Equipment cannot be used because of such a fault, Wellworking may, where appropriate, provide a pro-rata refund for the period during which the Equipment was unavailable for use.

Subject to these Terms, the Customer is responsible for any loss of or damage to the Equipment during the Rental Period, except for fair wear and tear resulting from normal use or faults not caused by the Customer.

If the Equipment is lost, stolen or damaged beyond reasonable repair during the Rental Period, Wellworking may recover the reasonable market value of the Equipment. Any security deposit held by Wellworking will be deducted from the amount payable. Wellworking will provide reasonable details of any amount claimed.

10. Risk and Ownership

The Equipment remains the property of Wellworking at all times.

Risk in the Equipment passes to the Customer on Delivery and remains with the Customer until the Equipment has been collected by Wellworking or our authorised collection partner.

Where Collection is delayed at the Customer's request or because the Equipment is not made available for Collection, the Customer remains responsible for the Equipment until Collection has taken place.

The Customer must not sell, dispose of, pledge, charge or otherwise deal with the Equipment in any way that is inconsistent with Wellworking's ownership.

11. Liability

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation; or
  • any liability that cannot legally be excluded or limited.

Subject to the paragraph above, Wellworking shall not be liable for:

  • loss of profits, revenue or business;
  • loss of data;
  • indirect or consequential loss; or
  • delays caused by circumstances beyond our reasonable control.

Subject to the first paragraph, Wellworking's total liability arising from the Rental Agreement shall not exceed the total amount paid by the Customer under the Rental Agreement.

Nothing in these Terms affects a consumer's statutory rights.

Nothing in these Terms limits the Customer's obligation to pay rental charges properly due under the Rental Agreement.

12. Suspension and Termination

Wellworking may suspend or terminate the Rental Agreement where:

  • the Customer fails to make payment when due;
  • the Customer commits a material breach of these Terms;
  • the Customer becomes insolvent, enters administration, liquidation or any similar insolvency process;
  • the Equipment is being misused or used unlawfully;
  • the Customer refuses to allow Collection at the end of the Rental Period; or
  • continuing the Rental Agreement would be unlawful or unsafe.

On termination, the Customer must:

  • stop using the Equipment immediately;
  • make the Equipment available for Collection; and
  • pay any outstanding charges due under the Rental Agreement.

Termination does not affect any rights or obligations that have already arisen before the Rental Agreement ends.

If the Equipment is not returned when required, Wellworking reserves the right to take reasonable steps to recover it and to recover any reasonable costs actually incurred in doing so.

13. Force Majeure

Neither Wellworking nor the Customer shall be liable for any failure or delay in performing their obligations under the Rental Agreement where that failure or delay results from circumstances beyond their reasonable control.

Such circumstances may include, but are not limited to:

  • severe weather or natural disasters;
  • fire, flood or other emergencies;
  • war, terrorism or civil unrest;
  • industrial disputes;
  • transport disruption;
  • supply chain disruption;
  • government action or changes in law; or
  • failure of telecommunications or other infrastructure.

The affected party shall notify the other party as soon as reasonably practicable and use reasonable endeavours to minimise the impact of the event.

14. General

14.1 Entire Agreement

These Terms, together with the Rental Agreement and any documents expressly referred to within it, constitute the entire agreement between Wellworking and the Customer in relation to the hire of the Equipment.

14.2 Changes to the Rental Agreement

Any variation to the Rental Agreement must be agreed in writing.

14.3 Assignment

The Customer may not assign or transfer any rights or obligations under the Rental Agreement without Wellworking's prior written consent.

Wellworking may assign or transfer the Rental Agreement to another company within its corporate group or in connection with the sale, merger or reorganisation of its business, provided that this does not materially affect the Customer's rights under the Rental Agreement.

14.4 Severability

If any provision of these Terms is found to be invalid, illegal or unenforceable, the remaining provisions shall continue in full force and effect.

14.5 Waiver

A failure or delay by either party to exercise any right or remedy under these Terms shall not constitute a waiver of that or any other right or remedy.

14.6 Third-party rights

Unless expressly stated otherwise, no person other than Wellworking and the Customer has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

14.7 Notices

Any notice required under these Terms shall be in writing and may be delivered by hand, sent by first-class post or sent by email to the contact details last notified by the receiving party.

A notice will be deemed to have been received:

  • if delivered by hand, on delivery;
  • if sent by first-class post, two Business Days after posting; or
  • if sent by email, on the Business Day it is sent, provided no delivery failure notification is received.

15. Governing Law and Jurisdiction

These Terms and any Rental Agreement between Wellworking and the Customer shall be governed by the laws of England and Wales.

Where the Customer is a business, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or the Rental Agreement.

Where the Customer is a consumer, nothing in these Terms prevents them from bringing proceedings in the courts of the part of the United Kingdom in which they ordinarily reside where they are entitled to do so by law.

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